Privacy Policy

Identity Matters believes it's important that your online experience is safe and enjoyable. Please read the following policy to understand how we will treat your personal information when you use our website.

When you submit an online enquiry Identity Matters uses the information you submit to provide a tailored response in accordance with your requirements. Depending on the information you are requesting, you could be asked at various times to provide information including but not limited to, details such as your name, e-mail address and contact phone number. The information you submit is used to compile product offers that we think will be of interest to you.

How to subscribe/submit information
Visitors may choose to submit information to Identity Matters when they elect to:

~ Enter an Identity Matters supported competition or sweepstakes
~ Subscribe to the Identity Matters Newsletter from the website
~ Fill out a survey or questionnaire from Identity Matters
~ Submit a question or comment via our website's Contact Us or Online Enquiry Forms
~ Place an order either online or via email, fax or mail
~ Provide information to and/or use an affiliated site or company
~ Accept Cookies

Like many other commercial websites, Identity Matters may employ a standard technology called a "cookie" to collect information about how the Site is used including data such as pages visited and inferred preferences, as well as aggregate Site data. "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes.

Use of personal information
Identity Matters uses the personal information collected from you to make it easier and more rewarding for you to use our products and services and to assist in making your online experience a satisfying one. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and special offers. These offers may be based on information you have provided and on your history with us as a customer.

Identity Matters may also use the information to process any transactions you undertake with us and for internal administration and analysis. Your information will be disclosed to third parties only for the purpose of completing your transaction with us, providing the services you have requested and for the purposes of associated administration. Identity Matters will not sell, rent or trade your personal information to third parties for marketing purposes without your express consent. Where you provide such consent, you also consent to third parties sending you promotional information.

Similarly, there may be links that will let you leave the Site. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this Privacy Policy. Identity Matters takes no responsibility for any privacy policies or practices of any websites accessible from our website, whether or not such practices conform to privacy policies of those sites.

Unsubscribing and declining offers
If you do not want to receive e-mail or posted offers from Identity Matters, please let us know by sending an e-mail message to telling Identity Matters that you do not want to receive offers or other information. Alternatively, follow the instructions for "unsubscribing" included as part of the Identity Matters e-newsletter. If you want to be removed from our postal mailing list, please provide Identity Matters with your complete name and address.

Security procedures
Our privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers. We are committed to protecting your privacy and will take reasonable steps to ensure that the information we collect is protected from loss and misuse and from unauthorised access, modification and disclosure.

Access to the information we hold
You can access your personal information upon request. However, there are occasions when this access may be denied under the exemptions contained in the Act.

Other situations in which personal information may be disclosed
Identity Matters may store and disclose personal information allowed or required by applicable law or when deemed advisable by us. This means that we may make disclosures that are necessary or advisable to conform to legal and regulatory requirements or processes and to protect the rights, safety and property of us, users of the Site, and the public.

Privacy inquiries
If you have any questions about this privacy policy, any privacy related dealings with us or a possible breach of your privacy or would like further information about our information management practices, you can contact:

Marketing - Identity Matters
69 Shearson Crescent
Phone 03 9583 6000
Fax 03 9583 6262

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